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FAQ'S

Our return policy allows you to return most items within 30 days of purchase for a full refund or exchange, as long as the product is in its original condition. If you’re not satisfied with your purchase or received a damaged product, please contact our customer service team to initiate the return process. Refunds are processed within 5-7 business days after we receive your returned item.
Yes, we offer free standard shipping on orders over $50 for domestic customers. For international orders, free shipping is available for orders over $100. Expedited shipping options are also available at an additional cost during checkout.
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order on our website under the “Track My Order” section or directly through the carrier’s website.
Yes, we frequently offer discounts and promotions. To stay updated, sign up for our newsletter, follow us on social media, or check our “Sale” page for the latest deals. First-time customers can enjoy a 10% discount by using the code WELCOME10 at checkout.
Yes, we offer international shipping to over 100 countries. Shipping rates and delivery times vary depending on your location. You can view the available shipping options during checkout, and we ensure that all international shipments are tracked.
We are committed to sustainability. Many of our products are made from eco-friendly materials, and we prioritize suppliers who follow sustainable practices. You can find more information about the eco-friendly products we offer by visiting our “Sustainability” section.
Leaving a review is easy! Simply navigate to the product page of the item you purchased, scroll down to the “Customer Reviews” section, and click on “Write a Review.” We value your feedback, and every review helps us improve our products and services.
Yes, we offer a loyalty program where customers can earn points for every purchase. Points can be redeemed for discounts on future orders. You can join the program by creating an account on our website. Members also receive early access to sales and exclusive discounts.

Our online store is open 24/7, so you can shop anytime. Our customer support team is available Monday through Friday, from 9 AM to 5 PM, to assist with any questions or concerns.

No, only one discount code can be applied per order. If you have multiple codes, please choose the one that offers the best value. Discounts cannot be combined with other promotions or offers.

You can update your shipping address within 24 hours of placing your order by contacting our customer service team. If the order has already been processed or shipped, we will not be able to make changes. Please ensure your address is correct before completing your purchase.

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We welcome your feedback and strive to improve our services. You can provide feedback by filling out our customer satisfaction survey or by contacting our support team directly. Your input helps us enhance your shopping experience.

We offer a selection of organic and eco-friendly products that are certified and sustainably sourced. You can find these items by filtering the product categories or checking the product descriptions for eco-certifications and material information.

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